1. Privacy Policy Overview
Thecin Derroom operates as a premium Australian offline poker lounge, boutique card room, and grill restaurant. In the course of arranging reservations, managing social poker tournaments, and hosting guests, we may collect personal information to help us provide an elevated and seamless experience.
This Privacy Policy describes how we collect, use, disclose, and protect personal information across our website, offline card room, and hospitality services. Our practices are designed to align with relevant Australian privacy principles, and to reflect our philosophy of responsible social poker, respectful data handling, and hospitality excellence.
We aim to be transparent about why we collect information, how long we retain it, and the steps we take to safeguard your details when you interact with our poker tables, card room, Texas Hold'em tournaments, and dining experiences.
2. Information We Collect
We collect information that allows us to confirm your identity where appropriate, manage bookings, coordinate Texas Hold'em tournaments and social poker events, and tailor our restaurant and lounge services. The type and amount of information we collect depends on how you engage with us.
2.1 Information provided directly by you
When you interact with Thecin Derroom, you may provide the following information:
- Contact details: your name, email address, mobile number, and preferred communication method.
- Reservation details: desired date and time, number of guests, poker table preferences, dining requirements, and any special requests or accessibility needs.
- Tournament and social poker registration: your name, contact details, preferred poker format (for example Texas Hold'em tournaments or Pot-Limit Omaha), and any relevant player profile information for seating or chip stack allocation.
- Newsletter and updates: your email address and communication preferences when you join our mailing list for tournament schedules, chip leader updates, and hospitality news.
- Feedback and enquiries: information you choose to provide to us when you submit feedback, complete a survey, or contact us through the website or directly.
2.2 Information collected automatically
When you browse our website, we may automatically collect limited technical and usage information, such as:
- Browser type, device type, operating system, and basic site interaction data (for example which pages you visit and how long you spend on them).
- Anonymised or aggregated analytics data that helps us understand how guests discover, navigate, and use our website.
- IP address and general location data (at the suburb or city level) used for security, fraud prevention, and to understand how our audience engages with our card room and restaurant content.
We do not track or record the details of your offline poker decisions, physical chip stacks, or at-table gameplay behaviour through our website.
2.3 Information from third parties
Where permitted by law and where necessary to manage your booking or tournament entry, we may receive limited information from third-party booking tools, event platforms, or hospitality partners. This may include confirmation of your reservation, basic contact details, and relevant preferences you have already supplied to those services.
3. How We Use Your Information
We use personal information to deliver an enjoyable, safe, and well-organised experience across our poker tables, card room, tournaments, and dining spaces. Typical uses include:
- Managing bookings and reservations: confirming your preferred time, table type, and party size; coordinating poker table allocations; and arranging dining in our lounge or grill restaurant.
- Operating tournaments and social poker events: managing tournament registrations and waitlists, allocating starting chip stacks, recording blind structure levels, and publishing chip leader and leaderboard updates in a way that respects player privacy.
- Providing customer service: responding to questions, special requests, accessibility requirements, and general enquiries about our card room, Texas Hold'em tournaments, Pot-Limit Omaha nights, or dining menu.
- Communicating important updates: sending you confirmations, reminders, event timing changes, and essential information about your reservation or tournament registration.
- Improving our website and services: using aggregated analytics to refine navigation, enhance content about offline poker formats, and strengthen the performance and security of the site.
- Compliance and venue operations: meeting our legal and regulatory obligations, supporting our 18+ age policy, and upholding responsible social poker and hospitality standards.
Where we rely on your consent (for example, for optional marketing emails), you may withdraw that consent at any time by following the instructions in our communications or by contacting us.
6. Bookings and Reservation Information
When you reserve a poker table, card room seat, or dining experience with Thecin Derroom, we collect only the information reasonably necessary to manage your booking and deliver a premium, personalised experience.
6.1 Information required for bookings
Depending on the nature of your reservation, we may request:
- Your full name and contact details to confirm your booking and send essential updates.
- Preferred date, time, and number of guests, including whether the booking is for poker tables, dining, or both.
- Seating preferences (for example, interest in Texas Hold'em tournaments, Pot-Limit Omaha nights, or casual social poker tables) and any accessibility needs.
- Special requirements such as dietary preferences, group or corporate event notes, or high roller lounge enquiries.
6.2 Confidentiality and security
We treat booking information as confidential and limit access to staff who require it to manage seating, chip stack distribution, and hospitality service. Where our website or booking tools transmit data, we aim to use secure protocols designed to protect information in transit, and we endeavour to store booking details in secure systems.
We retain reservation records only for as long as necessary for operational, legal, and record-keeping purposes, after which information is securely destroyed or de-identified, where practicable.
7. Poker Club Membership & Tournament Registration
Thecin Derroom may offer club-style membership options or structured registration for Texas Hold'em tournaments, Pot-Limit Omaha events, deep stack series, and other social poker experiences.
7.1 Information collected for registration
For membership or tournament entry, we may collect:
- Your name and contact details to confirm your registration and communicate schedule or blind structure updates.
- Preferred poker formats, level of experience, and general seating preferences (for example, relaxed social poker tables or more competitive deep stack tournaments).
- Information required to allocate tournament chips, starting stacks, leaderboard points, and chip leader standings.
7.2 Protecting player privacy
Where we publish chip leader updates, tournament results, or season leaderboard information, we may display limited identifiers such as first names, initials, or agreed display names rather than full personal details, unless you specifically consent to a different form of recognition.
We do not use membership or tournament registration data to profile individual poker strategies or at-table decision-making. Our focus is on safe and enjoyable offline poker, fair blind structures, and well-run social card room events.
9. Accessing and Updating Your Information
You have the right to request access to the personal information that Thecin Derroom holds about you, subject to certain legal exceptions. You may also request that we correct or update your information if you believe it is inaccurate, incomplete, or out of date.
9.1 How to request access or correction
To request access to, or correction of, your personal information, please contact us using the details in the final section of this policy or via the form on our Contact Us page. To help us respond efficiently, please include:
- Your full name and preferred contact details.
- A clear description of the information you are seeking or the changes you would like us to make.
- Any relevant dates, booking references, or tournament names to assist our search.
We may need to verify your identity before providing access to or amending personal information, to help protect your privacy and the integrity of our card room and hospitality records.
10. Children, Age Limits & Responsible Use
Thecin Derroom is a strictly 18+ venue and online presence. Our offline poker tables, Texas Hold'em tournaments, Pot-Limit Omaha events, and high roller lounge are designed for adults engaging in responsible social poker and hospitality.
- We do not knowingly collect personal information from individuals under 18 years of age.
- We do not offer tournament registration, chip stacks, or leaderboard participation to persons under 18.
- If we become aware that we have inadvertently collected personal data from a minor, we will take reasonable steps to delete or de-identify that information as soon as practicable.
We support responsible use of our card room and hospitality spaces, and we encourage guests to enjoy offline poker as a social, strategic, and entertainment-focused experience.
11. Contact Information & Policy Updates
If you have questions about this Privacy Policy, wish to provide feedback, or would like to make a request relating to your personal information, you can contact us using any of the channels below.
11.1 How to contact us
For privacy enquiries, please reach out via our Contact Us page. You may also contact our venue team during opening hours using the details provided there for matters relating to bookings, tournament registration, and data handling.
11.2 Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our card room operations, tournament offerings, hospitality services, or applicable Australian privacy laws. When we make material changes, we will revise the "Last updated" date below and may provide additional notice on our website.
Last updated: 21 August 2026